Returns & Refunds
Get help with a purchase that did not go as expected.
Confirm the seller’s return terms before purchase. A refund is not automatic when a report is submitted.
Contact your seller through Messages, then submit a payment dispute through the Trust & dispute center if you need additional help. Include the order reference, not card details.
Request a return
Explain the problem to the seller, reference the order, and ask for the applicable return instructions. Confirm the return destination and responsibility for return shipping before sending anything.
Refund decisions
Reporting an issue does not approve a refund. Do not assume a cancellation, accepted offer, or browser payment confirmation means money has been returned.
Keep supporting records
Retain the listing description, messages, order reference, and delivery information. Use the payment-dispute option in the Trust & dispute center if the seller cannot resolve the problem.